Cloud-based Proactive Management

Cloud-based Proactive Management

Historically in the broadband world, Customer Support began once the customer contacted the BSP with an issue. AirSonics and AirTies looked at this engrained approach and asked, “what if”? The result was RemoteManager, a powerful Cloud-based suite of visually-driven troubleshooting and diagnostics data enabling BSPs to identify issues early, usually before subscribers notice.

BSPs can now remotely resolve issues with Live View, Live Controls, and handy Fix-It buttons. Whether remotely scanning the home RF spectrum for interference, or evaluating connection time, signal quality, or data usage of ANY client device over one week, RemoteManager delivers invaluable information in a graphical, friendly format.

With RemoteManager, Tech Support agents can now focus their efforts on preventative maintenance rather than reactionary fire drills which gets them one step closer to the Zero Dispatch Holy Grail.