Customer Support Reinvented
Resolve customer Wi-Fi issues before they happen with RemoteManager
Wi-Fi Experience Index
Get ahead of the curve by addressing issues before a customer notices
Identify problematic Wi-Fi networks and take proactive measures to resolve issues before a customer notices? Sounds like a pipe dream until AirTies brought this concept to life with WFEI, an easy-to-use tool that highlights homes with Wi-Fi issues. Utilizing Bad Link Minutes (BLMs) as a benchmark, AirTies Wi-Fi Experience index (WFEI) categorizes homes into distinct categories according to severity of Wi-Fi problems. Now Customer Support reps can focus on proactively resolving issues before they fester into resource-intensive trouble calls or costly truck rolls.
Lose the truck roll using real-time visibility to pinpoint and resolve issues
As upwards of 60% of all broadband support calls are Wi-Fi related, its crucial to have the right tools in place to quickly resolve Wi-Fi issues. Leveraging Live Controls for instantaneous insight and troubleshooting, RemoteManager empowers your support teams to raise their first call resolution rates with actionable diagnostics, alarms, and recommendations.
Complete Dashboard and Diagnostics
THOUGH USEFUL FOR MANAGING CPE DEVICES, TR-069 AUTO CONFIGURATION SERVERS (ACS) ARE ILL-EQUIPPED TO UNDERTAKE WI-FI’S DEMANDING NETWORK ASSESSMENT REQUIREMENTS
RemoteManager captures all the key Wi-Fi elements with a visually-driven, comprehensive dashboard highlighting the overall health and key metrics for each home. The Diagnostics section allows Customer Support reps to quickly cut-to-the-chase by highlighting configuration issues along with instant fix it buttons. RemoteManager also identifies Client Connectivity and Performance, Mesh Health, Environmental, Coverage, and System issues to facilitate the troubleshooting process.
Matchless End-to-End Value
WHILE A WORLD-CLASS MESH ROUTER AND AP, CLOUD-BASED REMOTE MANGEMENT, AND USER-FRIENDLY APP IS YOUR MANAGED WI-FI ENTRY FEE, IT WON’T GUARANTEE YOU’LL FINISH THE RACE
Having all the key components won’t get you in the Managed Wi-Fi's Winner’s Circle if your total cost causes you to blow a gasket along the way. That’s why AirTies meticulously designed a complete service suite with a CFO’s watchful eye on the bottom line. After all, what value does a Managed Wi-Fi solution bring a BSP if customers aren’t willing to pay for it?